Thank You

Your message has been received. We will reply to the email address or phone number you provided.

What happens next

  1. We confirm receipt of your request within one business day.
  2. We review your request and answer it or propose a solution.
  3. Before any paid service we send pre-contract information, as required by the Law of Ukraine "On Consumer Protection" No. 3153-IX dated 10 June 2023.

Complaints and dispute resolution

If our reply does not resolve your issue, send a written complaint to contact@tweloria.com or call +380 962 618 5202. Every complaint is registered and reviewed within 14 calendar days. You may also address the State Service of Ukraine for Food Safety and Consumer Protection or a court.

Provider identification

tweloria.com — PE (private entrepreneur), EDRPOU registration code 26377876. Address: 7-A Baseina Street, Business Center Gulliver, Kyiv, 01024, Ukraine. Legal representative: Robert Schmidt, Managing Director.

This page forms part of the information required by the Law of Ukraine "On Electronic Commerce" No. 675-VIII dated 3 September 2015. Data submitted through our forms is processed under the Law of Ukraine "On Personal Data Protection" No. 2297-VI dated 1 June 2010.