Privacy Policy

Last updated: 1 January 2025 — tweloria.com

This Privacy Policy explains how tweloria.com ("we", "us") processes personal data when you use tweloria.com (the "Site"). We comply with the Law of Ukraine "On Personal Data Protection" No. 2297-VI dated 1 June 2010, the Law of Ukraine "On Electronic Commerce" No. 675-VIII dated 3 September 2015, and the Law of Ukraine "On Consumer Protection" No. 3153-IX dated 10 June 2023.

1. Data We Collect

We collect data you provide via our contact form (name, email, message) and technical data (IP address, browser type, pages visited) via cookies.

2. Lawful Basis and Consent

We process data based on your consent, our legitimate interest in operating the Site, or legal obligations. For cookies, we ask for consent where required.

3. How We Use Data

We use data to respond to inquiries, provide services, improve the Site, and meet legal requirements. We do not sell personal data.

4. Sharing and Transfers

We may share data with service providers (hosting, analytics) under contracts. Cross-border transfers occur only with safeguards required by Ukrainian law.

5. Retention

We keep data only as long as needed for the purposes above or as required by law.

6. Your Rights

You have the right to access, correct, delete, restrict processing, object, and data portability. To exercise these rights, contact us at contact@tweloria.com. You may also complain to the Ukrainian Parliament Commissioner for Human Rights.

7. Cookies

We use essential and analytical cookies. You can manage cookies in your browser settings.

8. Security

We apply technical and organizational measures to protect data.

9. Changes

We may update this Policy; the new version will be posted here.

10. Contact and Complaints

For data requests or complaints, contact us:

We aim to resolve complaints within 30 days. You may also contact the Ukrainian Parliament Commissioner for Human Rights.

This Policy is governed by the laws of Ukraine.